International Customer Services

BPK 9 International Hospital is proud to offer an International Customer Service team that can provide effective holistic services. ICS representatives are easily available to communicate with patients through various channels such as phone calls, e-mails, and social media and ensure that all valid patients’ concerns are promptly addressed such as:

• Providing a sustainable treatment plan with an initial quotation following the recommendation of the specialist and/or surgeon. **Recommendations are based on the patient’s up-to-date medical records/history, MRI, and photos.
• Providing a confirmation letter on any form of appointment such as medical consultations, aesthetic procedures, plastic surgeries, dental treatment, rehabilitative therapies, and operations.
• Providing an invitation letter to the embassy for incoming patients.
• Making appointments and fixing schedules for the doctor and patient.
• Arranging transportation from the airport to the hospital or patients’ accommodation. Searching for an accommodation in accordance with COVID-19 standards.
• Taking care of patients during their hospitalization, post-operative procedures, recovery, and departure.
• Well-mannered and holistic approach in assisting the patients’ concerns. Arabic, English, Burmese, Cambodian, Filipino, and Chinese interpreters are available to take care of and coordinate on all matters 24 hours a day for patients, in order to make them feel comfortable as much as possible.

• Providing medical reports for all IPD and OPD urgent cases, fit-to-fly medical certificates for patients traveling abroad, and all OPD cases for RT-PCR tests.
• Assisting patients to contact with their oversea insurance providers to get the guarantee of payment.
• Coordinating with the accounting and cashier team for details of medical expenses, payment problems, and financial complaints from patients.

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